To avoid misunderstanding, please fill in the order blank carefully. 

 

Dear customers, before making a purchase, please note the shipping policy listed below.

 

SHIPPING TO LATVIA

 

Your order will be delivered within 4-5 business days after receiving the payment.

In case of out of stock products, shipping terms can be changed. In this case the client will be informed in time.

After receiving the payment, Pinecone LT administration will contact the client to precise shipping details. It is up to client to provide proper contact information. The shipping is provided with the help of courier service. When receiving the item, please thoroughly inspect the packaging in the presence of courier. Claims on the appearance of the package will only be accepted at the time of delivery.

 

The payment is made at the time of ordering via banking transfer. 

 

Shipping in Riga and Jurmala is FREE OF CHARGE, if your order sum is 50 Eur or more. If the sum is less than 50 Eur – shipping charge in Riga and Jurmala is 3 Eur. Shipping charge in other Latvian cities is 5 Eur, country territory – 7 Eur, free for orders over 200 EUR.

 

SHIPPING TO EU countries Switzerland, Norway and UK

 

Shipping cost is 10.00 – 30,00€, we currently accept payments via bank wire.

Your order will be delivered in 5-9 business days.

In case of out of stock products, shipping terms can be changed. In this case the client will be informed in time.

 

EUROPEAN UNION DOOR-TO-DOOR COURIER DELIVERY WITH TRACKING NUMBER. PRICE IN EUR.

Courier delivery cost depends from your order weight (kg). It will be calculated after checkout by our operator. Later you will get actual delivery cost by email. We recommend using SEPA payment in your bank which makes payments within EU fast with low commission.

** delivery time is valid if good in stock and received prepayment

REFUNDS & RETURNS

We offer a 14-day return policy which begins when you receive your order.

Full product value is returned, except shipping cost. All goods should be returned in a resalable, unused condition and in the original undamaged package. Once items are returned and received by us, we will refund you the full value of your goods in 5 days. Cost of the initial shipping and return shipping is not refunded.

To return your products, please, contact us on pncn@pinecone.lt